LOCATION & BOTIQUE
Where are you located?
Our physical showroom and operational headquarters are located in Doha, Qatar. Customers residing in or visiting Qatar are welcome to visit us for private viewings, order pickups, or direct item consignments by booking an appointment through our Client Service team.
AUTHENTICITY & VERIFICATION
How do you guarantee the authenticity of your pre-loved luxury items?
Every single item in our collection undergoes a rigorous multi-step inspection process. Our team of experts physically inspects serial numbers, date codes, hardware engravings, stitching precision, and leather quality, alongside third-party authentication verified by Entrupy.
Are you affiliated with the brands you sell?
No. Sacensoire is an independent reseller of authenticated pre-owned luxury goods. We are not affiliated, associated, or officially connected with any of the brands featured on our website. All brand names, trademarks, and logos remain the property of their respective owners.
Do items come with their original receipts, boxes, and dust bags?
Inclusions vary depending on what was provided by the original owner.
If an item does not include its original box or dust bag, it will be securely shipped in a signature Sacensoire protective dust cover.
CONDITION DETAILS & ITEM DETAILS
How do you grade the condition of pre-loved items?
We hold our collection to strict, industry-standard condition ranks so you know precisely what to expect:
- Rank S (Unused / Like New): Pristine, mint condition showing no visible signs of wear. Hardware is intact, and the interior is spotless. Often includes original packaging, dust bag, or protective film.
- Rank SA (Mint / Nearly New): Exceptional condition with almost zero evidence of use. May show an imperceptible hairline mark from display or handling, but presents virtually as new.
- Rank A (Excellent Condition): Lightly used with subtle, minimal signs of wear. Structure and leather remain immaculate, with only faint hardware scratches or minor corner rubbing.
- Rank B (Very Good / Gently Used): Pre-loved with normal, visible signs of use that do not affect functionality. May feature slight surface scuffs, light interior marks, or minor hardware patina.
Can I request additional photos or videos of an item before buying?
Absolutely. You may contract our team via WhatsApp, Viber, or email with the item's name or SKU, and we will gladly send you additional close-up photos or a video walk-through.
LOCAL & WORLDWIDE SHIPPING
How long does local delivery within Qatar take?
For orders within Qatar, we offer fast, secure local delivery. Orders placed are typically delivered within a day or 2 across Doha and surrounding areas. White-glove courier delivery and local pickup options are also available at checkout.
Which countries do you ship to?
We offer express worldwide shipping via trusted couriers (DHL / FedEx) to a wide network of international destinations, including:
- GCC & Middle East: Qatar, Saudi Arabia, Bahrain, Oman
- North America: United States, Canada
- Europe: Netherlands, Germany, Italy, Sweden, Spain
- South America: Brazil
- Asia-Pacific: Philippines
Don't see your country or city listed?
We can arrange custom, insured international shipping to almost any location worldwide! If your destination is not available at checkout, you may contract our team via WhatsApp, Viber, or email , and we will manually calculate a custom shipping rate and invoice for your order.
Are shipments insured?
Yes. We fully insure every domestic and international shipment against loss or damage right up until you sign for the delivery.
CUSTOMS DUTIES, IMPORT TAXES & TARIFFS
Are customs duties and import taxes included in the order price?
No. All listed product prices and shipping charges exclude local customs duties, tariffs, VAT, or import taxes levied by your destination country.
Who is responsible for paying international customs fees?
The buyer (recipient) is responsible for all import duties, taxes, and customs handling fees charged by their local government or courier. Orders shipped internationally are delivered on a DDU (Delivered Duty Unpaid) basis.
How will I pay the customs fees for my international order?
Once your parcel arrives at the destination country's customs border, the courier (DHL/FedEx) will contact you via SMS or email with a direct payment link or invoice to pay the required duties before final delivery.
What happens if I refuse to pay customs duties or reject the delivery?
If a shipment is rejected due to unpaid customs duties or local taxes, the package will be returned to our boutique in Qatar. Any return shipping fees, duty penalties, or storage charges incurred will be deducted from your final refund amount.
FLEXIBLE PAYMENTS
Do you offer layaway or payment plans?
Yes, we offer a 30-Day Layaway Payment Plans. You can reserve your piece with a 50% upfront deposit and pay the remaining 50% balance within 30 days. You may contact our team to set up a plan.
What is the cancellation policy for payment plans?
All initial 50% deposits are strictly non-refundable. If an order is canceled or the remaining balance is not settled within the 30-day period, the deposit is retained as a holding and restocking fee, and the item will be returned to available inventory.
When will my payment plan order be shipped?
Orders purchased through a payment plan are securely held in our Doha vault and will ship strictly after 100% of the total balance is paid in full within the 30-day window.